AlarmPoint is a critical event notification solution that quickly matches events to the correct personnel usage schedules, subscriptions and attributes. Upon building the appropriate response team of qualified personnel, AlarmPoint then notifies the personnel on any device, escalating until the event is resolved and service impact is prevented.
AlarmPoint provides integration components for today's industry-leading event monitoring systems. Leverage your investment in your existing infrastructure by installing an AlarmPoint Client Application on each of your management applications.
Critical events are pulled out and sent into the AlarmPoint application. AlarmPoint's business rules decide who to find, who is on duty, what procedure to follow, how to contact this person or group and ensures they are found. Through AlarmPoint's patent-pending integration technologies, customers can execute commands directly on any application from a voice telephone, pager, wireless device or any other interaction point.
Automating event notification and resolution with one enterprise wide system solves costly, inefficient processes and reduces the risk of IT Service and Business interruption.
Enterprises today often face common event notification problems including:
- • Slow, inconsistent notification
- • Error prone manual processes
- • Incorrect, dated personnel contact information
- • Inability to accurately ensure incidents are resolved
- • Use of "send and hope" email overloads everyone
- • Events, users and configuration items are not associated
- • Escalation process is tribal knowledge
AlarmPoint catches and matches exceptions in ITIL processes including Incident, Service, Support, Change and Configuration. The events are quickly matched to the correct personnel using schedules, subscriptions and attributes to build a team of qualified personnel instantaneously. AlarmPoint then notifies the personnel on any device, escalating until the event is resolved and service impact is prevented.
